Monthly Archives: November 2014

Dell M. Cromie

We Always Look After You

Dell M. Cromie

Personally Speaking

Dear Friends,

As a locally operated company, we always put customers and community first. Our long track record of coming through for our customers even during the worst weather conditions is a testament to our dedication.

We always prepare for the worst — especially with the “new normal” of extreme weather. That’s why we have an emergency response plan in place, so when severe weather is in the forecast, we can get to everyone who needs us. Additionally, we have on-site fuel storage tanks so we can fill our trucks and deliver fuel to customers even if power is lost for an extended period.

To improve service on a day-to-day basis, we continue to update and upgrade our fleet with fuel-efficient, late-model vehicles. Our team of six mechanics keeps our trucks well maintained, minimizing down time and keeping our vehicles on the road. So whether it’s a modern fleet for reliable deliveries, dependable service no matter what the weather, or conveniences like our Level Payment Plan, we work hard to make doing business with us a positive experience. We thank you for making us your fuel company, and we look forward to providing you with more dependable service this heating season.

Dell M. Cromie

Heather Nareto

Ask Heather

Heather Nareto

Q: I get automatic deliveries — but I don’t always want you to fill my tank. What can be done?

A: If we don’t fill the tank, it makes it difficult for us to predict when you will need fuel again, taking the convenience out of our automatic delivery service. This service also allows us to improve delivery efficiencies, helping to keep costs down for everyone.

If you’re concerned about paying your bill during the winter, consider our Level Payment Plan. This monthly plan keeps your winter payments manageable, no matter how cold it gets or how much fuel you use.

Contact us today for information.

Average Crude Oil Production and Average Heating Oil Prices.

U.S. Oil Production Reaches Highest Point Since 1972

Average Crude Oil Production and Average Heating Oil Prices.

Total U.S. crude oil production next year is on track to reach 9.3 million barrels per day — the highest level since 1972! The United States is now the biggest oil producer in the world, overtaking Saudi Arabia and Russia. Crude oil output will continue to surge and will top 13.1 million barrels a day by 2019.

While this represents a giant leap toward our country’s goal of greater energy independence, it remains to be seen how oil prices will play out in the years ahead due to unpredictable factors including:

  • severe weather
  • the state of the economy
  • world events affecting energy production

One more uncertainty

Speculation also injects price uncertainty. Speculators from giant banks, hedge funds and elsewhere place bets on which way the energy markets will move, hoping to make money from their investments. With unrest in the Middle East reaching the boiling point recently, speculators are especially jittery, which opens the door to future price volatility.

Unfortunately, everyone gets caught in the whipsaw effect of increased costs and uncertainty. It hits you — and us — in the wallet and has many other consequences.

Like you, we hope to see oil prices stay at lower levels in the future. With domestic oil production levels surging strongly, there is a better chance that this might happen.

Thanks in large part to the big boost in domestic supply, oil prices are expected to remain at levels that are similar to, if not slightly lower than last heating season — barring any unexpected world events.

pay lost gas

People Pay for “Lost” Gas!

People Pay for “Lost” Gas!

“Gas that is lost through leaking pipelines is still paid for by the gas customer.”

As more power plants convert from coal to natural gas and older gas pipelines continue to deteriorate, an adequate supply of natural gas is becoming a major concern.

Leaky gas pipelines are also costing people money! Gas that doesn’t reach the customer is considered lost or unaccounted for, although it is still paid for by the gas customer. Imagine if we charged you for oil that was “lost”!

By sticking with oil heat, and upgrading to high-efficiency, clean-burning oil heating equipment, you can reduce emissions, save energy and keep your heating bills reasonable. And by doing this, you’ll still have us on your side, always willing to go out of our way to keep you warm and safe.

family comfort

5 Ways We Look After You

5 Ways We Look After You

  1. Always there for you.

    Our staff is ready to respond with fast service whenever you need us. We always have enough drivers and trucks, and our vehicles are maintained properly, so we can get to you no matter what the weather conditions are.

  2. Training and more training.

    We invest in ongoing and extensive training for our employees. This ensures that when we do work for you, we get the job done right the first time. Our training program also provides accurate information and a courteous response from our office staff.

  3. Honest and fair pricing.

    Some oil dealers will get you to sign a contract with them and then start stepping up your price, hoping you won’t notice. We never play that type of game!

  4. Convenient payment options.

    We understand that heating bills can be a big burden, so we offer flexible payment options for qualified customers to lighten the load for you during winter.

  5. Secure fuel supply.

    We have never been without fuel, so we are always able to take care of our customers.

Methane Emissions

Will Natural Gas Clean Up Its Act?

Methane Emissions: 29% - Enteric Fermentation (Livestock), 16% - Natural Gas, 14% - Solid Waste (Landfills), 12% - Rice, 11% - Wastewater, 9% - Other, 8% - Coal, 1% - Oil.

You may have heard the recent news that the U.S. Environmental Protection Agency has proposed new regulations to cut carbon dioxide emissions from existing coal plants by up to 30% by 2030.

Less well known is another plan that outlines both regulatory and voluntary actions that federal agencies would undertake to reduce methane emissions, which are more damaging to the environment than carbon dioxide emissions (methane is the main component of natural gas).

This strategy targets industries creating the largest percentage of domestic methane emissions, with the top three polluters being agriculture (farm animals), natural gas systems and landfills.

While there is no practical way to control emissions from farm animals, some landfills have been installing wells and vents to capture methane.

We can only hope that the natural gas industry makes similar progress in addressing an environmental problem that affects us all.

Fuel delivery ticket

Reading Your Delivery Ticket

Glassmere Fuel delivery ticket.

For your convenience, we’ve provided an explanation about some of the information you will typically find on your oil delivery ticket.

  1. Number of Gallons Ordered
  2. Scheduled Delivery Date
  3. Number of Gallons Delivered
  4. Specific Delivery Instructions from Customer
  5. Date of Delivery
  6. Cash Discount Price for C.O.D. or for customers who pay within 3 Days

Which Fuel Generates More Heat?

Not all fuels are created equal. When comparing heating oil to natural gas, keep the following in mind:

  1. Oil produces 140,000 Btu’s of heat per gallon.
  2. A gallon-equivalent of natural gas generates 100,000 Btu’s.

The higher the number of Btu’s, the more efficient the fuel is at producing heat and the less fuel you need to heat your home to a certain temperature.

For anyone who heats with natural gas, it takes 40% more fuel than heating with oil (on a gallon-equivalent basis). So even though the price of natural gas may be lower than the price of oil, you will need more gas to produce the same amount of heat.

That’s why oil heat is one of the most efficient fuels around!

thermometer freezing

Keeping Track of the Temperature


When you’re an automatic delivery customer, we won’t leave you in the cold. That’s because we have a system that keeps track of how cold the weather gets.

We use degree-days to measure cold weather. To get an idea of how degree-days work, consider this example: If the average temperature on a given day is 25º, that’s equivalent to 40 degree-days. (For each degree that the average daily temperature is below 65º, we count one degree-day.)

In our area, the average heating season — October 1 through April 1 — has about 5,000 degree-days.

Taking into account degree-days and other factors affecting your heating needs lets us create a highly reliable delivery schedule. It’s so reliable that automatic delivery customers never have to worry about running out of fuel.

If you haven’t done so already, contact us to request automatic delivery this heating season.