Monthly Archives: November 2016

celebrating 75 years

Celebrating 75 Years of Service

Glassmere celebrating 75 years of service

Dear Friends,

I was thinking about our 75th anniversary in business and began looking at some photos from our “younger days.” Here is one of the photos I really liked — an oil truck from 1952. I wonder how many deliveries that truck made — and how many tough winters it navigated through!

Although we’ve grown a lot since then, our commitment to providing our customers with the best service possible remains the same. Experience has been a good teacher; we’re experts at meeting the challenge of delivering fuel through all types of conditions. You really have to be hearty to live and work in Pennsylvania! Being in business for 75 years has also taught us the importance of adapting to new technology, as well as the ups and downs of both the economy and fuel prices.

As we begin another heating season, the price outlook remains very positive. But no one knows for certain whether prices will rise or fall this winter.

To take away your worries, we offer a variety of programs, including our Level Payment Plan and our automatic delivery service. Don’t forget to browse our site to see all that we can do for you!

We look forward to keeping you warm, comfortable and safe for many years to come!

Warmly,
Dell M. Cromie, President

P.S. Congratulations to Donald Lowman of Apollo, winner of the Sony 3D viewer from our newsletter contest last winter!

Help Us Keep You Warm

Please help us make fuel deliveries on schedule — and keep our drivers safe — by maintaining a clear path to your fill pipe. It’s especially important in the winter, when ice and snow can slow us down and cause delays. Here are some other ways you can help our drivers get fuel in your tank as quickly as possible:

  • After a snowfall, please clear a 12-inch-wide path to your tank.
  • Flag your underground tank so we can find it quickly.
  • Be sure your driveway is plowed on delivery days. Our trucks need a 9- to 10-foot path in order to maneuver. Safety regulations prevent us from delivering on slippery or unsafe driveways.

If you have any questions or concerns about winter deliveries, please call us.

Home comfort family

Navigating the Home Comfort Maze

Home comfort family

You’re going in the right direction by using heating oil to keep warm. But sometimes, you can lose your way as you try to remain comfortable while controlling costs.

Here are some tips to help you stay on the right path.

You’ve already found the best fuel

comfort-maze-1

Did you know oil generates more BTU’s of heat and warms a home more evenly than any other fuel? That’s why oil heat is the ultimate comfort fuel — and new technology has made it better. Today’s oil heating systems are more reliable, efficient and cleaner burning.

And don’t forget about safety!

Oil heat does not and cannot explode. The oil in your tank is as likely to explode as the water in a pool. It’s that safe. Before it can ignite, heating oil must be vaporized at a temperature above 140°. This means that oil heat is not a fire hazard, because it can’t burn in its liquid state.

And if something is seriously wrong with an oil heat system and carbon monoxide is present, there will be visible warning signs coming from the system, like smoke.

Know the rules of the game

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Some fuel companies play rigged games that trick unsuspecting customers. They lure you in with a really good price — but never tell you that it won’t last very long.

Once you’ve signed on the dotted line with them, they start stepping up your price until you are paying much more than you would with us.

If you want to call them on their game, ask that “low price company” to tell you their posted price for existing customers for a few seasons. You can bet that the posted price is much higher than the “teaser rate” they’re offering you.

If you don’t want to waste your money on this game, stick with us. Our superior service (and integrity) saves you money, reduces your aggravation and gives you real peace of mind.

When to call it quits

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If your boiler or furnace is more than 15 years old, consider replacing it soon; the performance and reliability of heating equipment typically deteriorates after 15 years (sooner if maintenance has been neglected).

At a minimum, a new system should help you save up to 20% on your annual heating costs. (If you significantly improve system efficiency, savings can be 40% or even more!) You’ll feel the difference in comfort too. And you’ll also save on repairs, because you’ll minimize the potential of a system breakdown, a common problem with old systems.

A family that spends $2,000 per year to heat its home and reduces its annual cost by just 20% saves $400. If the new system costs $2,800, the payback time on a system investment would be only seven years.*

*For illustrative purposes only; energy savings and equipment costs vary.

We know when to deliver

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We do everything possible to ensure that you never run out of oil! When we hear about a winter storm coming, we usually speed up our delivery schedule to ensure you’re covered.

For automatic delivery customers, we can predict when you need oil. We usually schedule a delivery when you have about one quarter of a tank. If you have a 275-gallon tank, one quarter of a tank means you have about 70 gallons of fuel left. Depending on your household usage, that can last a week or more because the average winter fuel usage is 5-7 gallons per day.

Please remember: If you call for fuel, we need advance notice so we can put you on our delivery route in the following day or two.

Avoid these mistakes

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Many people have added insulation in their home and followed other energyconserving strategies. That’s good! But in some cases, these changes seal up a home so tightly that the heating system can’t get enough air to operate efficiently. Poor air flow can also be caused by these conditions:

  • A fireplace or exhaust fan may be operating at the same time as the burner. This can result in a smoky odor because a backdraft is pulling flue gases through the exhaust system and into the home.
  • A clothes dryer, workshop or pet living quarters may be near the oil burner. Lint, sawdust or animal hair can all be drawn into the air openings of the burner and clog it, leading to a breakdown.

Get “smart”

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Beyond replacing your old system or maintaining it properly, there are many other ways to make your home more energy efficient, reduce oil usage and save money on your heating bills.

A programmable thermostat is a great example. When used properly, it can save you about 10% on your annual energy bills. As you may know, you now have the ability to access a “smart” programmable thermostat remotely through the internet.

If you’re away from home, you can use your phone to adjust the temperature setting. The thermostat can also send you an email or a text alert about a drastic temperature change — and possible equipment failure. Some models even let you know when it’s time to schedule maintenance for your heating system. Now, that’s smart!

Senior couple

We Make It Easy

Senior couple

Life gets a little more complicated when winter weather rolls around, so we do our best to make things a little easier. That’s why we offer convenient programs and services. Are you taking full advantage?

  • Get automatic deliveries. Forget about always checking your tank and calling us for more fuel. We have a proven system that lets us know when you need more.
  • Spread out your fuel costs. Why pay us in full for every delivery? Make manageable monthly payments throughout the year with our Level Payment Plan. Best of all, you receive our cash discount price all season long.
  • Flexible payment options. We also offer a prepay plan, secure credit card payments and cash discounts. Contact us for details.

Tip: Make sure we have your current email address and cell phone number. That way we can contact you with important information, particularly during winter weather emergencies.

Welcome Baby

Let Us Know What’s Going On

Welcome baby notice with pink knit cap

If you get automatic deliveries, keep us posted on any changes you make that could affect your fuel usage.

It’s not that we’re nosy. The system we use to calculate when you need a fuel delivery is based on your typical usage and how cold the weather gets. But changes such as a new baby, relatives visiting for an extended period, or adding a room to your home can result in more fuel use. When you let us know, we can adjust your delivery schedule accordingly and avoid a potential run-out.

Tip: If you plan to be away for an extended period this winter, don’t forget to arrange for snow removal so we can deliver your fuel on schedule.

Oil Heat Specialist

Ask Heather

Heather Naretto

Q: What should I do if I lose my heat?

A: Often, there is a simple solution to the problem. Try these easy troubleshooting steps first before calling your service provider:

  • Check that the power switch for your furnace or boiler wasn’t shut off accidentally.
  • See if you have a tripped circuit breaker or a blown fuse.
  • Check the setting and the batteries on your thermostat.
  • Make sure you have fuel in your tank; if you are out of oil, call us and we will make your delivery promptly, either the same day or the next business day!

Q: Does getting automatic deliveries cost extra?

A: No. We provide this as a free service so customers don’t have to worry about running out of fuel. We use a computer program that estimates your usage based on the weather. When your tank is about a quarter full, we’ll deliver fuel. No worries, no run-outs and no cost to you.