Monthly Archives: February 2017

Dell M. Cromie

What’s New in 2017?

Dell M. Cromie

Dear Friends,

We’re ready to roll this winter, no matter what the season brings. We’ve upgraded our fleet with new trucks to help make sure we can keep our commitment to dependable and safe fuel deliveries.

Winters aren’t easy in Pennsylvania, and our fleet takes a real beating as we make deliveries to our customers even in the worst kind of weather. Keeping our trucks in top condition and replacing them regularly means we can provide the top-notch service you expect from us.

Speaking of upgrades, have you visited our website lately? We’ve had a lot of positive feedback about the clean design and convenient features. You can now order your fuel directly on the site. You can also get useful information about the many services we offer, including budget-friendly payment options and automatic deliveries.

After 75 years in business, in some ways not much has changed for us: Great service, great value and dependable fuel deliveries remain our priority. We are always looking for ways to serve you better, from on-time fuel deliveries in safe, modern trucks to fuel-tank cleaning and replacement. Please give us a call. We look forward to serving you this winter.

Warmly,
Dell M. Cromie, President

Plenty of Oil – but What about Natural Gas?

No matter how cold it gets this season, the good news is that U.S. production of crude oil has soared. Meanwhile, aging natural-gas pipelines are strained to capacity, particularly during extreme cold spells. In addition, many pipelines are leaking methane — a greenhouse gas — into the atmosphere.

Fortunately, we maintain our own storage facilities, with more than enough heating oil on hand to get through even the worst winter without worrying about pipeline shutdowns. Oil is safer, too: If you have an aboveground tank and it leaks, you can see it. Gas leaks are harder to detect. And oil doesn’t explode.

It all means that you can rest easy knowing that oil is a great value and a safe, reliable choice to ensure your comfort this winter.

Zenbo robot

Hi. I’m Zenbo. Want to Win Me?

Zenbo robot

The Zenbo home robot is the latest innovation in voice-controlled home helpers. Zenbo can roam around while taking your commands. Use it to control smart home devices, serve as a security camera, unlock doors, help with online shopping and even entertain the kids with stories.

Zenbo has protocols for keeping kids amused while making life more convenient for older folks.

Scientist

Going in the Right Direction with Oil Heat

This is the time of year when you want to stay comfortable, avoid problems and save money on heat. To help you keep from getting lost, we offer a few tips.

Stretch of road

Smooth Road Ahead for Heating Oil

Oil heat continues to keep millions of homes warm and safe no matter the weather. What’s more, recent declines in heating oil prices and positive forecasts for stable prices in the foreseeable future have made oilheat an even more appealing option.

Additionally, the oil heat industry continues to undergo a revolution that is significantly improving oil heat’s efficiency and cleanliness, thanks to vast reductions of sulfur levels.

Scientist

As a result, heating oil burns more cleanly, with lower emissions. You also benefit from better heating efficiency and easier maintenance, since low-sulfur oil creates fewer deposits on heat exchangers.

This is only the beginning. The quality of heating oil will get even better in the years ahead. And that’s good news for the environment — and for your pocketbook.

“Continued improvements in the quality of heating oil will help it burn more cleanly, with lower emissions, than natural gas.”

Tips to Avoid a Bumpy Ride

We want to make sure you’re getting the most out of your heating system. Here are a few tips on how to keep it running safely and efficiently.

  • Keep the area around your system as clean and clutter-free as possible. Never store anything flammable near your system.
  • Keep registers, baseboards or radiators clean and unobstructed to ensure maximum air flow.
  • If you have a steam boiler, check the water gauge periodically. Low water levels are a leading cause of shutdowns. Steam boilers should also be “flushed” when the water in the gauge looks rusty.
  • If you have an oil furnace, change or clean the filters about once a month. Dust and dirt are the natural enemies of your furnace; a dirty filter compromises efficiency and can even result in a shutdown.
  • Never set your thermostat below 60°. When your thermostat setting is too low, you risk frozen pipes. Water pipes near outside walls or in unheated spaces are especially prone to freeze-ups. The risk increases if cracks in your foundation allow cold air to enter your home.

EXTRA SAFETY TIP

Install carbon monoxide detectors near all your bedrooms.
Note: In the unlikely event that an oil heating system is emitting carbon monoxide, you’ll usually see smoke as a clue that something is wrong. A gas heating system does not issue a visual warning sign. Most leaks can be prevented through regular equipment maintenance.

Your Destination: Comfort and Savings

With all that you have to deal with during the winter, the last thing you want is to lose sleep over concerns that your old furnace or boiler is going to conk out and leave you cold.

When you purchase a new high-efficiency oil heating system, you’ll immediately eliminate those worries.

You’ll save a lot of money down the road too. A new system should help you save up to 20% on your annual heating costs. If you significantly improve system efficiency by upgrading from a really old system to a high-efficiency unit, your savings could be 40% or more! You’ll feel the difference in comfort. And you’ll also save on repairs, because you’ll minimize the potential of a breakdown, which is a common problem with older systems.

Continuing to heat your home with oil just makes sense. Today’s oil heat is cleaner, greener and more economical than ever. The latest oil heating systems are small, smart and super-efficient. And there are many different equipment options out there that can fit your budget.

Up Ahead: Endless Hot Water

Indirect-fired water heater

Many of our customers now use their boilers not only to heat their homes, but to produce hot water for showers, hot tubs, washing machines, dishwashers — you name it. And they get it virtually free in the winter.

It’s called an indirect-fired water heater, and if you have a boiler, it can be a phenomenal option.

Anytime your boiler is heating your home, your indirect water heater works for free. It’s like having your cake and eating it too. A traditional stand-alone water heater has to use gas or electricity to keep that water hot. And that’s a huge waste of money.

If you have a gas or electric water heater that is 10 years old or older, check out an indirect — and less expensive approach — to heating your water.

Man shoveling snow

Keep Winter Deliveries on Track

Man shoveling snow

Don’t let a snowy or icy driveway prevent us from making a delivery to you this season. Navigating fuel trucks on steep driveways is one of our biggest obstacles in the winter. Safety codes prohibit us from parking on an incline unless it is clear of snow and ice and wheel chocks can be used safely. If we can’t reach your tank to deliver fuel because of unsafe conditions, you could run out of fuel.

You can avoid this by making sure your driveway is well plowed, and sanded if it’s on an incline.

Please also make sure that access to your tank is clear. Snow, ice and fallen branches make a hard job more difficult for our delivery team.

To avoid the possibility of running out of fuel, call when your tank is at about one-quarter full — or eliminate the worry and the hassle and sign up for convenient and free automatic deliveries.

Thumbs up

Earning Your Praise

Thumbs up

We are proud of our high customer ratings, but we don’t rest on our laurels. When we get a good review, it just sets the bar higher, and we aim to earn your business every day. Of course we aren’t perfect, but we always respond quickly if a customer is disappointed, and do everything we can to make things right again. Here’s what one customer told us:

“I am quite impressed with your way of doing business. It’s not often that one runs into a company that actually cares.” — C. Busotti

Oil Heat Specialist

Ask Heather

Oil Heat Specialist

Q: Can you upgrade my fuel lines when you replace my oil tank?
A: Yes. Today’s building codes require that all fuel lines be enclosed in protective sleeves to prevent possible leakage. If your tank is more than 30 years old, we recommend giving us a call. Today’s oil tanks are available with double-wall construction that includes a corrosion-resistant outer tank of galvanized steel to prevent the possibility of a major leak.

Q: What if I lose my heat in the middle of the night?
A: There are easy steps you can try to avoid a repair charge from your equipment service provider.

  • Make sure the power switch for your system wasn’t turned off accidentally.
  • Check for a blown fuse or a tripped circuit breaker.
  • See if your thermostat is properly set; it may need new batteries.
  • Make sure you have oil in your tank.
  • Press the reset button only once; the button is usually red and located on an electrical box that’s mounted to the furnace.