Monthly Archives: December 2017

Hometown Companies are Good Neighbors

It seems as though every few months we hear of another small fuel dealer getting bought out by a national chain or a major corporation based far away. We hear about it because their customers often come to us looking for the personal service and reliability that they lost when the company they counted on disappeared.

Our customers tell us they chose us because they wanted to do business with a local company that cares about delivering good service, not just making a profit.

They appreciate the fact that they can get a real person on the phone (one who often knows their name), and also that we offer the best value — fair prices, no extra fees, convenient services and dependable deliveries.

As another winter approaches the Keystone State, remember that you’re more than a customer to us, you’re our friend and neighbor!

online account

Pay Online with Glassmere

online accountSometimes change is good —and doing things the same old way doesn’t always mean it’s the best way. Take paying bills, for example. Most of our customers used to send us a check when they got a delivery. But now, more and more customers are opting to simply go to our website and make a payment with their credit card. No more stamps and envelopes! Just log on and click the “Pay Online” button at the top of the page.

Oil Heat Specialist

Ask Heather

Oil Heat SpecialistQ  Why do you  put additives in your oil?

A Fuel additives prevent the formation of sludge, water and algae in your tank. They keep your heating equipment running better and burning fuel more efficiently. And that lowers your fuel bills and reduces the need for repairs. Sludge and sediment also lead to tank corrosion. Every gallon of heating oil you buy from us contains UltraHeat, a technically superior additive that also improves stability, keeping fuel from breaking down, something that makes it more difficult to burn and decreases system efficiency. We don’t charge extra for this — it’s one of the “value-added” benefits you receive as our customer.

Q    Does it cost extra to get automatic deliveries?

A There is no charge for automatic deliveries. We provide this service for free so customers don’t have to worry about running out of fuel. Our system estimates your usage based on the weather, and we’ll arrive with a delivery when you have about a quarter of a tank of fuel left.

Here’s the CASE for Oil Heat: Clean, Abundant, Safe, Efficient

Clean, efficient oil heat continues to keep millions of homes warm and safe no matter the weather. Recent declines in heating oil prices and positive forecasts for stable prices in the foreseeable future have made oil heat an even more appealing option. And there’s plenty of heating oil to go around because of abundant supply!

it’s Clean!

“Cutting-edge,” “clean-burning” and “energy-efficient.” These are all words you may be hearing about today’s oil heat, thanks to vast reductions of sulfur levels. Many states have instituted requirements to move heating oil to a low-sulfur blend; such fuel contains about 75% less sulfur than conventional heating oil. As a result:

every gallon of oil that is put in your tank burns more cleanly, with lower emissions.

you benefit from better heating efficiency and easier maintenance, since low-sulfur oil creates fewer deposits on heat exchangers.

The quality of heating oil will get even better in the years ahead. And that’s good news for everyone who heats their home with oil!!

Designed with corrosion-resistant materials, today’s tanks can last for decades. New technology allows for remote monitoring to protect against the rare event of a leak and guarantees that you will always have a sufficient supply of heating oil on hand.

it’s Abundant!

A driving force for the prevailing trend of stable, manageable oil prices has been the huge increases in U.S. crude oil production. The country is producing so much oil that we are moving toward being a net exporter, rather than a net importer. This could become a reality within the next 10 years, according to the U.S. Department of Energy.

  • Based on an average of 2.6 or more persons per household, it’s estimated that more than 16.5 million people in our country benefit from heating oil each year.
  • In 2015, U.S. crude oil production averaged more than 9.4 million barrels per day, the highest annual average crude oil production since 1972. See graphic at right.
  • The U.S. Strategic Petroleum Reserve has a capacity of 727 million barrels; it’s the largest stockpile of government-owned emergency crude oil in the world.
  • The Northeast Home Heating Oil Reserve is a one-million barrel supply of ultra-low-sulfur heating oil for homes and businesses in the Northeast.
  • The majority of the heating oil used in the United States is refined domestically.

it’s Safe!

Oil heat has a lot going for it, and many people put safety at the top of the list. While there are plenty of reasons that people feel safe at home with oil heat, here are just three points to remember.

  • Oil heat does not and cannot explode. Oil heat customers can be assured that the fuel stored in their tank is very safe.
  • Oil heat is not a fire hazard. Heating oil cannot burn in its liquid state. Before combustion can occur, it must be vaporized by your oil burner at temperatures above 140°.
  • There are no dangerous surprises. Oil heat poses a very low risk of carbon monoxide poisoning. If an oil burner malfunctions (most often this is due to a lack of maintenance), the safety devices in the unit will typically shut the furnace or boiler off.

it’s Efficient!

The latest oil heating systems are small, smart and super-efficient and can save you, on average, about 30% on your annual heating costs. There are many different equipment options to fit your budget.

  • New oil heat systems have efficiency ratings as high as 95%; this provides more warmth for less fuel.
  • Fuel savings have reached as high as 48% when outdated boilers have been replaced with high-efficiency oil boilers.
  • Many new oil boilers use energy-saving controls that greatly reduce fuel usage during mildly cold weather and provide a more even heat with fewer temperature swings.
  • High-efficiency oil furnaces feature variable speed motors that use about 80% less electricity than older motors and provide more consistent airflow and temperatures.
  • Heating oil has been reformulated to make it cleaner burning, much more environmentally friendly and significantly more energy efficient. This has paved the way for the next generation of compact, super-efficient boilers and furnaces.
  • New oil heat systems are so reliable that most manufacturers offer warranties for as long as ten years; if something ever fails, it’s easy to get replacement parts.

Help With Heating Costs

If you think you may have trouble paying for your fuel this season, please contact us so we can work out a solution.

You may also qualify for the federally funded Low Income Home Energy Assistance Program (LIHEAP), which provides assistance with paying heating bills. Call the LIHEAP hotline at 866-857-7095 or visit and click the “Citizens” link.

Note: A proposal to cut federal funds this year did not materialize, so there are now enough funds available to help Pennsylvania residents with their heating costs this winter.


WIN a Nintendo Switch!

Your kids or grandkids will be thrilled if you enter our contest and win the new Nintendo Switch! This home video game system, which is completely mobile, was introduced in the spring, and it’s the fastest-selling home console system in Nintendo’s history.

Read this newsletter, answer these questions and send to the address on back. All entries received by 1/19/18 with the correct answers will be entered into a drawing.

FIVE winners will be selected!

  1. New oil heat systems have efficiency ratings as high as _____%.
  2. Oil heat is not a _____ hazard.
  3. Oil heat poses a very _____ risk of carbon monoxide poisoning.

No purchase necessary. A purchase will not improve your chance of winning. Entry must be received by 1/19/18. Winners will be selected at random on or about 2/2/18 by Warm Thoughts Communications, Inc. (WTC), Clifton, NJ. WTC’s decisions on all aspects of the contest are final. Entrants agree to be bound by contest rules. Winners will be notified by email and may be required to sign a Prize and Publicity Release within 10 days of receipt unless prohibited by law. Failure to comply when requested may result in disqualification and the selection of an alternative winner. No responsibility is assumed for lost, late, stolen or misdirected mail. Entries void if incomplete, not legible or if they contain errors. All submissions become the property of WTC. Employees of Glassmere Fuel Service/Shortway Service Inc./ Smith Propane & Oil and WTC, their affiliates, subsidiaries, agencies and suppliers, and their immediate families, are not eligible. Must be at least 18 years old to participate. The following prize will be awarded to five winners: One (1) Grand Prize: Nintendo Switch. Odds depend upon number of entries received. Acceptance of prize implies consent to use name and photograph in promotional material without compensation. Any taxes and other expenses are the responsibility of winners. Allow 4–6 weeks after selection of winners for receipt of prize. Void where prohibited by law. All federal, state and local regulations apply. The names of the grand prize winners will be published in a future issue of this newsletter.

Dell M. Cromie

Feeling Hopeful About Oil Prices

Dear Friends,

As we enter another heating season, optimism remains high for the long-term stability of heating oil prices.

Dell M. CromieThanks to slow growth in global demand and a huge increase in U.S. production, the cost of heating oil has been remaining stable. And while there’s always a chance that prices may go up because of cold weather or unexpected events (like hurricanes temporarily shutting down refineries), the outlook is very positive.

No matter what happens with prices this winter, we offer programs that will help you keep costs under control. This includes our Level Payment Plan, which spreads out your fuel costs throughout the year and qualifies you for our cash-discount price all season long.

Meanwhile, big problems are plaguing natural gas, whose cold-weather pipeline difficulties can cause supply slowdowns. Thousands of miles of old, leaky natural gas pipelines won’t be replaced for decades due to the expense involved, though when the work does happen, most of the cost (as much as $1 million per mile!) is eventually passed on to customers. In fact, this is being proposed right now in Pennsylvania!

So you should feel good about staying with heating oil, which burns cleaner than ever. And you can rely on us for dependable fuel deliveries no matter what Mother Nature throws our way. We look forward to serving you this season.


Dell M. Cromie