Q: What should I do if I lose my heat?
A: Often, there is a simple solution to the problem. Try these easy troubleshooting steps first before calling your service provider:
- Check that the power switch for your furnace or boiler wasn’t shut off accidentally.
- See if you have a tripped circuit breaker or a blown fuse.
- Check the setting and the batteries on your thermostat.
- Make sure you have fuel in your tank; if you are out of oil, call us and we will make your delivery promptly, either the same day or the next business day!
Q: Does getting automatic deliveries cost extra?
A: No. We provide this as a free service so customers don’t have to worry about running out of fuel. We use a computer program that estimates your usage based on the weather. When your tank is about a quarter full, we’ll deliver fuel. No worries, no run-outs and no cost to you.
Q: If there’s a winter storm warning, should I call for a fill-up even if I’m signed up for automatic deliveries?
A: If you get automatic deliveries, you never have to worry about calling for fuel: We use a proven system that factors in the forecast as well as your past usage so we know how much you have and when you will need more.
If you are not signed up for automatic deliveries, it’s important to give us enough time to schedule your delivery — especially if bad weather is expected. Keep an eye on your Ask Heather gauge — we recommend calling for more fuel when your tank reaches the one-quarter mark. This gives us enough notice to get a delivery truck to you.
Better still, give us a call to see if you qualify for automatic deliveries: the service is free, and the peace of mind is priceless.
Q: Do you charge extra for automatic deliveries?
A: No. Our automatic delivery service helps us lower the cost to you because it’s a more efficient way to set up our delivery schedules. Automatic delivery service means you never have to worry about monitoring your tank levels. We use a proven method based on the weather and your past usage to calculate when you’ll need a fill-up. We can also factor in things like weather forecasts and expected road conditions to stay on top of our customers’ needs.
If you are not signed up for automatic deliveries, it’s important to give us enough time to schedule your delivery — especially if bad weather is expected. Keep an eye on your tank gauge — it’s best to call us when your fuel level reaches the one-quarter mark. This will give us enough notice to schedule a delivery for you.
Q: I get automatic deliveries — but I don’t always want you to fill my tank. What can be done?
A: If we don’t fill the tank, it makes it difficult for us to predict when you will need fuel again, taking the convenience out of our automatic delivery service. This service also allows us to improve delivery efficiencies, helping to keep costs down for everyone.
If you’re concerned about paying your bill during the winter, consider our Level Payment Plan. This monthly plan keeps your winter payments manageable, no matter how cold it gets or how much fuel you use.
Contact us today for information.